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Journey Mapping your Clients into your Firms Ecosystem
Date
June 10, 2015
$29
Standard Price
Understand, Design and Create new process for today's social, mobile customers. Apply design thinking principal to your firm's process for a greater return on marketing, brand and ultimately income.
- Learn how Journey Mapping can help you understand your customer's experience.
- Examine and review all inputs, including technology of a current process. The good, the bad, and the ugly.
- Design a new process that is more customer-centric for your firm.
- Create a road-map of all the process you need to rethink and retool for today's social, mobile customer.
Speaker
Jody Padar, CPA
The Radical CPA
Specialties
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