Client Retention Starts with Five Star Client Service

The foundation to having a successful accounting practice is to provide outstanding service. In fact, the service you provide and the experience your clients have is essential to your firm's brand. This session will explore the relationship between your brand - what your clients actually experience and the manner in which your internal team delivers client service. Growing the team is crucial to branding your brand. A strong team that delivers consistently outstanding service equates to a strong brand and a strong firm.