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No one wants to hear that she isn't doing a good job. Thus no one wants to tell her. Telling your boss you're frustrated or aren't hitting your targets is even more difficult, and thus many of us don't. Worse, is that most feedback, positive or negative, is useless because it's vague. Get a simple formula to make even the most difficult conversation easier. Conversations will be short, specific and on point. They won't be personal. They will be actionable. You'll be able to say what you want to say, when you want to say it, in a way that the other person can hear you and take action.
Learning Objectives:
Recognize how to give clear and specific feedback that employees can act upon immediately.
Review how to provide feedback to peers, direct supervisors, and others at a higher level in a way that does not elicit defensive responses.
Speaker(s):
Shari
Harley,
MA, CSP,
President and Founder,
Candid Culture, Inc.