Measuring what Matters: KPIs and Benchmarks that Make a Difference in CAS

As CAS evolves, we are learning more about the metrics that help leaders work toward successful growth. This session will help you consider KPIs that make a difference with your staff and help your firm see success beyond traditional metrics. Learn how you can identify the metrics that your practice should be tracking, and work those into key performance indicators that will drive change in your practice. Consider a proposal to share CAS-specific metrics and rationale with firm leadership instead of relying solely on traditional billable hour-based measures.