Joy Mbanugo

Joy Mbanugo is currently the CFO of (NASDAQ) CXAI (pronounced SKY) where she joined in August 2024. CXAI is an enterprise platform built on customer experience (CX) principles and powered by artificial intelligence (AI) to reimagine employee experiences. Before CXAI Joy was the Chief Financial Officer at ServiceRocket. Joy Mbanugo led the Finance, Accounting, Workforce Planning, and People teams while overseeing strategic finance, forecasting, budgeting, treasury management, tax, compensation planning, and more. With over 20 years of experience in audit, tax, business operations, financial services, and financial planning/analysis across diverse industries and markets, Joy is a seasoned professional.

Joy holds a Juris Doctor from Cleveland State and a Master of Accountancy from Case Western Reserve University. She also has a double bachelor's degree in Accounting and Black World Studies from Miami University of Ohio.
 

Before her role at ServiceRocket, Joy spent five years at Google, where she played a crucial role in evaluating Google Cloud Partnerships and Solutions, organizing Alphabet's financial data, and optimizing the management of over $100 billion in cash. Her extensive experience also includes a three-year stint at BlackRock, where she led the taxation of financial instruments, securities lending, information reporting, and withholding, among other responsibilities. During her 12-year tenure at EY, she further honed her expertise, offering tax and audit services to clients in international tax, financial services, and capital markets.

In addition to her corporate career, Joy is a private investor, limited partner, and operating partner in various funds. She focuses on supporting startups and women-led ventures. Her overarching mission is to inspire and motivate individuals to reach their full potential and achieve ultimate success.