Jeff Sacks is considered one of the premier experts in dealership operations with a 30+ year career that warrants the high regard he’s held in. Jeff immigrated to the United States in 1977 and immersed himself in the world of car dealership operations. He gained a degree in accounting and one in business finance, and together with his ‘in the seat’ practical experience, he carved out an enviably unique insight into dealership operations that has helped many clients across the global automotive industry. Jeff’s passion and vision in the industry has made him a sought-after speaker, helping to improve dealership functionality relating to process improvement strategies, including customer retention and pay plan management, asset and expense controls, computer utilization, management information systems and more. For more than a decade, Jeff has schooled general managers (1,000+) through his highly-acclaimed General Manager Workshop, an interactive forum used to ‘fast track’ GMs to a higher level of dealership knowledge, understanding and performance. In February 2011, Jeff published a comprehensive pay plan manual with 100+ pay plan components titled, Dealership Pay Plans That Work. He has been engaged to share his perspectives and best practices with clients in the United States, Canada, Mexico, Brazil, United Kingdom, Australia and South Africa.