Customer expectations are rapidly evolving and disruptive competitors are targeting your most profitable customer relationships. In this new environment, the Anticipation Economy, credit unions must renew their focus on customer experience and the integration to deliver the right offer to the right customers at the right time.
In this session, we discuss the implications of this new way of thinking and how credit unions can thrive. We examine the impact of CECL's forward-looking, granular credit insights on multiple components of profitable growth, and how this changes the way accountants (FP&A, controllers, treasury, balance sheet management & capital planning) support the credit union's competitive objectives. The discussion includes ways to reimagine collaboration between Treasury, Credit, Accounting and Finance functions in response.
Recognize and articulate the impact of CECL insights on related processes (treasury, ALM, FP&A, capital planning)
Assess key areas of focus for post CECL gap analysis and process transformation
Senior Director - Credit Acceptance Industry Practice Lead,
Concurrent Session Online
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