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2021 Digital CPA Conference

DCPA2121 - Being Intentional in Your Virtual Experience

Dec 7, 2021 1:30pm ‐ Dec 7, 2021 2:45pm

Standard: $49.00


Virtual connections will continue to be important even after the pandemic ends. Clients and staff get the experience you intentionally and unintentionally give them. In this session, we will explore how you can apply customer experience design practices to ensure you raise the bar at every client touchpoint (e.g. Disney). It is time to get creative in your methods of building and strengthening relationships with clients and employees in a hybrid, virtual and on-premise, environment

Learning Objectives:
  • Identify the Digital CPA's role in ensuring that clients and employees are engaged and connected to their organizations in a blended environment
  • Recognize methods to consider to building and strengthening client and employee experience and relationships in work environment that supports both on-premise and virtual work environments


  • Robin Thieme, CPA, CITP, CGMA, Founder, CEO & CAO (Chief Anticipation Officer), KBS CFO, LLC
  • Kevin Cumley, Senior Director, Accountants Program, Sage
Tags: Business

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