The cloud is here to stay. It is a viable and expedient method of service delivery for software, storage, and shared resources. While the cloud is convenient for the end-user (no hardware to purchase, no software to install), there are issues with security of data, privacy, quality of service delivery, and others. Whether you are already in the cloud, or you are considering moving your products to the cloud, it's important to be able to both manage compliance issues and client expectations. During this session we will discuss what the market expects and how to maximize the cloud experience.
You will leave with and understanding of: • Privacy and security requirements and expectations of confidentiality; • How to monitor and manage compliance best practices; • When you need ISO certification, a SSAE16 review, or safe harbor; • How to manage service delivery, i.e. revenue streams, bandwidth, and oversubscribing; • SLA penalties and how to avoid them.