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ENGAGE 2020


FIN2007 - Embracing Disruption: Hear First-Hand Solutions to Mastering Digital Advantage Through Customer-Centricity and Performance Optimization


Jun 10, 2020 2:00pm ‐ Jun 10, 2020 3:15pm

Description

Hear direct from finance leaders who are driving change and innovation within their businesses.

1. Transforming business with customers at the core

    How can you place services, products and experiences of the customer at the core of your transformation? Being customer-centric has become a defining challenge for businesses today.

    Join Keith Causey, SVP and CAO of Caesars Entertainment Corporation, the world's most diversified casino entertainment company, as he shares the transformation journey which drove a complete rethink of the company's existing business systems to deliver on this goal.

    2. How to make your transformation stick, through people, tools and process

        Over the last 15 years Louise has specialised in business transformation & change across a number of different sectors (and at times quite broken businesses!) to deliver continuous improvement in business performance and employee engagement through optimising “People, tools & processes .


        Currently a COO at Capita and a Non Executive Director / FCMA of the AICPA, Louise Taylor, will share some of her insight and tips on embedding a positive culture for change.

        Learning Objectives:
        • How to streamline processes and improve productivity and engagement across all operations – and make it stick!
        • How finance pivots on supporting a company’s customer-centric strategy - both back-end and front-end
        • Bringing the business with you on the journey. Engaging employees and customers in the transformation

        Speaker(s):

        • Keith Causey, SVP and Chief Accounting Officer, Caesars Entertainment Corporation
        • Louise C. Taylor, Interim Chief Operating Officer, Capita Specialist Services
        Tags: FIN
        Category: General Session (Onsite and Online)

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