Whether it's a problem with poor quality, employee challenges, declining customer satisfaction, or a strained relationship, if you cannot talk honestly you can expect poor results. When we fail at crucial conversation, every aspect of our lives can be affected. The most basic human need—beyond basic survival instincts—is the need to be heard and understood. Leadership at all levels is accomplished through influence which begins with effective communication. This interactive session will sharpen your empathic listening skills and help you improve personal and professional relationships.