When looking to improve your processes, do you first design the process and then find the solutions that fit that process? Or, do you look at the technology options and then design your process? Hear from a consultant, with over 10 years experience, on the best way to approach this chicken-and-the-egg question to get the right solution and process for your practice. Hint: trying to fit a new tool in an old process doesn't always achieve the gains you expect and adding new processes on top of old technology doesn't necessarily allow you to break away from obsolete methods.
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