0       0

Women's Global Leadership Summit 2017


WOM1709 - Communicating in a Multicultural Environment


Nov 9, 2017 10:40am ‐ Nov 9, 2017 11:30am

Standard: $49.00

Description

Culturally different clients don’t just look different or speak a different language; they communicate and react differently because they were educated to think differently. As a result, professional accountants may provide what they consider as great service when their clients consider that the service they receive does not meet their expectations. Using insightful diagrams, powerful anecdotes and an experiential exercise, this presentation analyzes the root causes of typical misunderstandings between clients and accounting service providers to suggest practical solutions.

By the end of this session, participants will be able to:

  • Describe the extent to which cultural differences impact their professional relationships with clients and co-workers
  • Differentiate between stereotypes and generalizations
  • Adapt their approach to communicate more effectively with a wide range of people who are different from them

Speaker(s):

  • Lionel LaRoche, Ph.D., P.Eng. (ON), President, MultiCultural Business Solutions
Tags: EXL

You must be logged in and own this session in order to post comments.

Print Certificate
Review Answers
Print Transcript
Completed on: token-completed_on
Review Answers
Please select the appropriate credit type:
/
test_id: 
credits: 
completed on: 
rendered in: 
* - Indicates answer is required.
token-content

token-speaker-name
token-index
token-content
token-index
token-content
token-index
token-content
token-index
token-content
token-index
token-content
token-index
token-content
/
/
token-index
token-content
token-index
token-content