The key to maximizing connections and minimizing unnecessary conflict lies in our ability to be adaptive communicators. Where most people struggle is not having a good understanding of their own preferences and inaccurately reading others. To avoid unwanted confusion, you must first understand your own communication tendencies and then assess others by interpreting the clues they provide when speaking. When you practice the Platinum Rule™ (Treat others the way they want to be treated), you build credibility and rapport. In this session, obtain a better understanding of your personality style, learn how to read people, adapt to their needs, and create lasting relationships critical to business and personal success.