Frequently Asked Questions


Welcome to the FAQ (Frequently Asked Questions) for digitellinc.com. Please review our comprehensive list of questions and the solutions to solve many common problems. If you need further assistance, please contact our staff by sending an email from the Customer Support page or calling us at 716.338.0332 between 9-5, M-F (Eastern). Questions regarding content can be directed to Digitell, Inc at 716.338.0332 or support@digitellinc.com.


Login


Q: I can't remember my Username or Password to login.
A: Click Login and then Forgot your password. Enter your email address you registered with and an automated email with your username and temporary password will be sent to the email address on your account. Check Spam/Junk folder if you don't see the email in your inbox. If the email on your account is no longer valid, please contact Customer Support at 716.338.0332 to have it manually reset.


Access


Q: How do I access my online conference?
A: You will be emailed an access link 4-5 days before the conference begins from support@digitellinc.com. Click the access link from the email to login to AICPAConferences.com.

Q: How do I launch a session?
A: Each session opens 15 minutes prior to the start time. To access your live streamed session(s) click the "Sessions" tab and select the desired session. Please note: Your attendance during these sessions is tracked through participation markers that randomly present themselves during each session. You are required to click on 75% of these markers within each session in order to satisfy the requirements and earn CPE Credit. We strongly advise you to select your session prior to the start time. Switching mid-session may result in no CPE credit being earned.

Q: How do I access my Online Evaluations and CPE transcript?
A: To access the speaker evaluations and your official CPE Transcript from the AICPAConferences.com website, go to the event page and click the "Evaluations & CPE Transcript" tab. You will also be able to access a mobile-friendly version from the onsite conference app.

You will be required to confirm your session attendance by accessing the evaluations for the sessions you attend. At that time, you will be given the opportunity to provide feedback or skip the evaluation. You must select “submit” or “skip” to add session CPE to your transcript.

If you have questions about your CPE credits or did not receive credit for a session you attended, please contact the AICPA Member Service team at service@aicpa.org.

Q: When can I view an archived session?
A: You will also have access to the recordings of the sessions offered with your registration. Recordings will be posted approximately four weeks after the conference concludes. Log back into AICPAConferences.com and locate the session(s) you’d like to review by clicking the "Archives" tab under "My Account".
Note: Unplugged Sessions are only available onsite and are not recorded.

Q: How can I access my conference materials and handouts?
A: To access the available conference materials, go to the event page and click the "Handouts" tab to see the conference session materials currently available. Check back frequently for updated materials leading up to the conference. Please note printed presentation materials will not be distributed onsite at the conference. If you wish to have paper copies, you are encouraged to print them ahead of time and bring them with you to the conference.

     Optional Workshop Materials


     If you pre-registered for an Optional Workshop, materials will be provided in electronic format and available under the “Handouts” tab. Please note, printed Optional Workshop
     materials will not be distributed at the conference. We recommend you download these in advance on your laptop or mobile device. If you wish to have a paper copy, you are
     encouraged to print them ahead of time and bring them with you onsite.


Downloading PDF or MP3 Files


Q: I am trying to download a PDF or MP3 file associated with a session, and the file will not start to download.
A: File downloads that do not start or prompt you to save the file to your computer indicate a connection failure or the content is being blocked by your local network. Some hospitals and other facilities block certain file types from being downloaded. To resolve this problem, please submit a support request by clicking on the support link located on digitellinc.com and indicating the file you are attempting to download. Once the digitellinc.com support staff has determined that the user's network is blocking the content, further action may be needed by contacting your network administrator.